Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture and home decor items are processed within 2-3 business days and typically arrive at your doorstep within 5-10 business days depending on your location.
Do you offer White Glove delivery services?
Yes, for larger furniture pieces, we offer a White Glove delivery option at checkout which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
How can I track my Door to Door order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At Door to Door, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.